Shipping Policy
Company Address: Contrada Ronzino, 98066 Patti ME, Italy
Phone: +39 0941247087
Email: maowp@wsvxmushv.com
1. Shipping Destinations
We ship our handcrafted Sicilian ceramics worldwide. Delivery is available for both domestic (Italy) and international orders. Please note that shipping costs and delivery times may vary depending on the destination and product size.
2. Processing Time
- All orders are processed within 1–3 business days after payment is confirmed.
- Custom or large orders may require additional processing time. We will notify you of any delays.
3. Shipping Methods & Delivery Time
| Shipping Method | Estimated Delivery Time | Notes |
|---|---|---|
| Standard Domestic (Italy) | 3–7 business days | Tracked delivery included |
| Express Domestic (Italy) | 1–3 business days | Additional cost applies |
| Standard International | 7–21 business days | Depends on destination country |
| Express International | 3–10 business days | Additional cost applies; tracking provided |
Note: Delivery times are estimates and may vary due to customs procedures, local holidays, or shipping carrier delays.
4. Shipping Costs
- Shipping fees are calculated based on destination, package weight, and size.
- You can view shipping costs during checkout or contact us directly at maowp@wsvxmushv.com for a quote.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use it to monitor the status of your shipment until it arrives at your address.
6. Packaging & Handling
- All ceramic products are carefully packaged to prevent damage during transit.
- Fragile items may include extra padding and protective materials.
- Please inspect your package immediately upon delivery and report any damages to us within 7 days.
7. International Shipping & Customs
- International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.
- These charges are the responsibility of the customer and are not included in our product or shipping prices.
8. Lost or Damaged Shipments
- If your shipment is lost or arrives damaged, please contact us at maowp@wsvxmushv.com or +39 0941247087 within 7 days of delivery.
- We will assist you in filing a claim with the carrier and arrange for a replacement or refund where applicable.