FAQS
Company Address: Contrada Ronzino, 98066 Patti ME, Italy
Phone: +39 0941247087
Email: maowp@wsvxmushv.com
1. About Our Ceramics
Q: What types of ceramics do you offer?
A: We offer a wide range of handcrafted Sicilian ceramics, including decorative tiles, wall and floor tiles, pottery, and custom-made ceramic pieces for residential and commercial use.
Q: Are your ceramics handmade?
A: Yes, each piece is meticulously crafted by skilled artisans, ensuring unique quality and traditional Sicilian design.
2. Product Care
Q: How should I clean and maintain my ceramic products?
A: We recommend using a soft cloth and mild detergent for cleaning. Avoid harsh chemicals or abrasive tools that could damage the surface. For decorative or glazed pieces, avoid direct impact to prevent chipping.
Q: Are your ceramics suitable for outdoor use?
A: Many of our tiles and products are suitable for both indoor and outdoor applications. Please check the specific product details or contact us for confirmation.
3. Ordering & Payment
Q: How can I place an order?
A: Orders can be placed via email at maowp@wsvxmushv.com or by calling +39 0941247087. Please provide product details and quantities.
Q: What payment methods do you accept?
A: We accept bank transfers, credit/debit cards, and PayPal. Payment details will be provided upon order confirmation.
4. Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs and delivery times depend on the destination and the size of the order.
Q: How long will delivery take?
A: Domestic deliveries usually take 3–7 business days, while international shipping may take 7–21 business days depending on the location.
Q: Can I track my shipment?
A: Yes, we provide tracking information for all orders so you can monitor your shipment until it arrives.
5. Returns & Exchanges
Q: What is your return policy?
A: If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will provide instructions for returning or exchanging the product.
Q: Can I return an item if I change my mind?
A: Returns for change of mind are accepted within 14 days of delivery, provided the product is unused and in its original packaging. Shipping costs for returns may apply.
6. Contact Us
Q: How can I contact CERAMICHE SICILIANE RUGGERI S.R.L.?
A: You can reach us by:
- Phone: +39 0941247087
- Email: maowp@wsvxmushv.com
- Address: Contrada Ronzino, 98066 Patti ME, Italy
Q: Do you offer custom ceramic designs?
A: Yes, we welcome custom orders. Please contact us with your design ideas and requirements, and our artisans will create unique pieces tailored to your needs.