Refund and Returns Policy
Company Address: Contrada Ronzino, 98066 Patti ME, Italy
Phone: +39 0941247087
Email: maowp@wsvxmushv.com
1. Overview
CERAMICHE SICILIANE RUGGERI S.R.L. is committed to ensuring customer satisfaction. If you are not satisfied with your purchase, this Refund and Returns Policy explains your options for returning products and receiving refunds or exchanges.
2. Eligibility for Returns
- Returns are accepted within 14 days of receiving the product.
- Items must be unused, undamaged, and in their original packaging.
- Custom or personalized ceramic products cannot be returned unless defective or damaged during shipping.
3. Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 7 days of delivery with photos and a description of the issue.
- We will provide instructions for returning the item and offer a replacement or refund.
4. Return Process
- Contact us via email: maowp@wsvxmushv.com or phone: +39 0941247087 to request a return.
- Include your order number, product details, and reason for return.
- Pack the item securely in its original packaging.
- Ship the item to our address:
Contrada Ronzino, 98066 Patti ME, Italy - Once we receive the returned item and confirm its condition, we will process your refund or replacement.
5. Refunds
- Refunds will be issued to the original payment method within 7–14 business days after we receive the returned item.
- Shipping costs are non-refundable, except when the return is due to our error (e.g., wrong or damaged item).
6. Exchanges
- Exchanges for the same product are available if the item is defective or damaged.
- For exchanges, shipping costs may apply depending on the reason for the exchange.
7. Contact Information
For any questions or concerns regarding returns and refunds, please contact us:
Address: Contrada Ronzino, 98066 Patti ME, Italy
Phone: +39 0941247087
Email: maowp@wsvxmushv.com